Refund policy

All sales are final. Orders cannot be cancelled, refunded, exchanged, or modified once they have been fulfilled and shipped.

Order Issues
If you receive an incorrect item or product, please contact us and we will assist you accordingly.

Shipping Responsibility
AETERNA is not responsible for packages that are lost, stolen, unclaimed, or damaged once they have been shipped. For these issues, please contact the shipping carrier directly.

Product Care
Some pieces require special care and should be handled accordingly. Please follow all provided wash instructions.

AETERNA is not responsible for damage caused by improper care, washing, or handling. Certain pieces are designed as delicate and must be treated with care.

Agreement
By placing an order, you agree to all terms stated above.