Contact information

Last Updated: July 10, 2026

AETERNA is not responsible for packages that are lost, unclaimed, or damaged during transit. For assistance with these matters, please contact the shipping carrier directly.

Order Support
Contact us via email only for order mistakes. Include your order number and a clear description of the issue.

Response time: 1–3 business days. Messages sent through other channels will not be addressed.

Email: info@aeterna-official.com

Social Media
Used exclusively for collaborations and promotional inquiries.

Instagram: @aeterna__official